As Team Leader you will be responsible for: 

• The day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Coaching direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identifying performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensuring service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
• Communicating expectations to employees and provide timely updates.
• Providing subject matter expertise in handling escalated customer calls as needed.
• Scheduling and conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Staying current on internal work processes, policies and procedures.
• Attending required manager development training.

• Associate's degree in related field with at least six months of experience in a similar position.
• Knowledge of German (level C1) and English (level B2) is essential.
• Willingness to work from our office in Katowice according to the German calendar.
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations and meeting timelines on deliverable.
• Work well under pressure and follow through on items to completion.
• Strong communication skills, both written and verbal.
• Ability to mentor, coach and provide direction to a team of employees.

Optional

• Technical knowledge will be an advantage.

• Relocation package 
• Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
• Access to e-learning platforms.
• Employee Assistance Program (psychological, managerial, legal, and financial counselling).
• Free language classes.
• Interesting events, contests, lotteries, and much more.
• Stable full-time employment based on an employment contract.
• Work in a modern office at Global Office Park, right in the heart of Katowice.