We are recruiting Engagement Moderators to support a high-profile live sports streaming project serving German-speaking audiences.

This project focuses on real-time digital engagement and moderation during live sports events, particularly American football and basketball. Moderators will interact with sports fans before, during, and after events while helping to maintain an engaging, respectful, and brand-aligned online community.

This is not a role for someone with only a casual interest in sports. We're looking for candidates who combine excellent German-language communication skills with strong, current knowledge of the NFL and NBA.

Candidates must have a genuine interest in and working knowledge of both American Football and basketball.

You should be able to follow a fast-moving NFL and NBA conversations without needing to research basic context.

While you are not expected to know every statistic or player, you should already understand the sports well enough to participate naturally in live fan conversations.

Because this project supports live sporting events, available hours are determined by the NFL and NBA schedules and may fluctuate from week to week.

Candidates should have flexibility around live-game schedules and understand that available hours may fluctuate throughout the season.

Orientation will begin upon onboarding.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills.