You are wanted!

Our Brand New Opportunity Awaits!

If you are passionate about delivering outstanding customer support in a fast-paced environment, and if you're looking for a place where your skills make a real impact, we have the perfect role for you!

Role Overview:

Step into the pivotal role of a Customer Care Coordinator and join our mission of excellence in managing crucial schemes like the Health Insurance Act (Zvw), Social Support Act (Wmo), and Long-Term Care Act (Wlz)! You will handle vital inquiries, directly influencing customer satisfaction and service quality.

Key Responsibilities:

• Engage with Customers: Handle calls regarding outstanding balances, direct debits, and scheme modifications for Wmo and Wlz
• Efficient Processing: Manage written requests for updates to account information and ensure seamless direct debit processes
• Deliver Excellence: Provide top-notch customer service while maintaining high standards of administrative accuracy

Ideal Candidate Traits:

• Masterful Language Skills: Fluency in Dutch (both verbal and written) and good command of English
• Exceptional Communicator: Your ability to convey ideas clearly and engagingly sets you apart
• Tech-Savvy: You're comfortable using various computer applications and tools, making technology work for you
• Organized and Analytical: Your decision-making prowess and analytical capabilities help you stay ahead, keeping everything on track
• Customer-Centric Attitude: You have a positive outlook with a relentless focus on delivering outstanding customer satisfaction
• Valuable Experience: While previous experience in a customer service center is a plus, your eagerness to learn and grow is what truly matters to us

What do you get from us?

• Competitive salary
• Standard working hours
• Convenient office location, close to bus stations and the metro
• Comprehensive initial training and onboarding (fully paid by us)
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer.

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!