DESCRIPTION
We are looking for a German-speaking Customer Advisor to provide high-quality assistance to customers via phone. You will be responsible for delivering technical support, informing customers about different/better guarantee types (cross & upselling), and ensuring seamless customer experience.
Key Responsibilities:
- Provide technical customer support for a leading electronics company (inbound calls).
- Handle inquiries related to guarantees, repairs, accessories.
- Assist B2C clients.
- Proactively react to customers’ needs by offering respective guarantees (cross & upselling)
REQUIREMENTS
Requirements:
- Fluency in German (C1), knowing of English would be an advantage but it’s not a “MUST”.
- Ability to work from the office located in Katowice.
- Strong communication skills and tech service -oriented mindset.
- Availability of working 5 days a week (Mon-Fri: 8:00-18:00).
- Experience in using CRM systems, especially SAS Customer Intelligence - would be an advantage.
OFFER
Benefits
- Competitive salary: 7500 PLN gross/month + benefits on employment contract (MyBenefit/Multisport, LuxMed, language classes, group insurance).
- Work from a modern office in Katowice in a dynamic, high-energy environment.
- Comfortable working hours without weekends.
- Professional training.
- Career growth prospects within an international company.
- Training and development programs.
- Language classes.
- Social activities, events, and celebrations.
- Multinational environment.
