DESCRIPTION
Russian Speaking Gaming Customer Service
Remote, Portugal (Lisbon)
Compensation
Option 1: €1,050 gross per month + free accommodation (private room in a shared Lisbon-area apartment, all allowances included)
Option 2: €1,237 gross per month (no accommodation included, allowances included)
Owerview
Do you have experience in gaming and enjoy helping players? Join a support team representing one of the best-known gaming companies. You will assist Russian-speaking players from our Lisbon contact center while working remotely in Portugal.
Candidates must have an EU passport OR Portuguese Residence Card.
Key Responsibilities
- Support customers through email and chat in Russian, and when needed, in English
- Help with account and payment questions
- Fix login and registration issues
- Update or restore emails, phone numbers, and other account details
- Handle hacked accounts and recover characters
- Answer questions about the reward program
- Provide information about tokens and pre-paid game cards
- Resolve payment problems and process refunds
- Manage customer data with care and professionalism
Note: Fluency in Russian and English, written and spoken, is required.
Working Hours
40 hours per week (8 hours per day with an additional lunch break hour), on a rotational shift pattern, covering 24/7 operations.
OFFER
Market related
