DESCRIPTION
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Services team is at the heart of this mission!
As a key member of our fast-growing Travel Services team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What You’ll Do:
- Provide top-tier travel support via chat, calls, and emails
- Maintain up-to-date knowledge on suppliers, destinations, and systems
- Quickly assess customer needs, urgency, and preferences
- Accurately handle hotel, flight, car, and rail bookings
- Guide customers in self-service options on the Navan platform and app
- Respond promptly, meeting SLA expectations
- Follow company and customer policies, ensuring global compliance
- Give feedback to stakeholders on goal progress and key processes
- Participate in team meetings on products, suppliers, and industry updates
- Stay current on travel industry best practices
- Maintain attendance, complete assigned training, and meet performance metrics
REQUIREMENTS
What We’re Looking For:
- Experience: 3+ years as a Travel Consultant covering air, rail, and hotel bookings; Experience with GDS in flight reservations (Sabre, Amadeus, or Galileo) – Required
- Language: Fluency in English - Required
- Customer Service: Background in contact center or customer-facing roles, as in Airports, travel agencies, etc.
- Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce, or similar
- Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
- Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
- Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
OFFER
Health Insurance
Life Insurance
Remote Anywhere - 30 days a year
Connectivity Allowance
Monthly Performance Bonus
Access to Headspace
SKILLS
Gds Systems
Amadeus Gds
Sabre Gds
Galileo Gds
Flight Reservation
Flight Bookings
ARE YOU THE PERFECT CANDIDATE?
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