B2B Customer Support Advisor - (French speaking) - Onsite -

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a B2B Customer Support Advisor on our team, you will:

Main tasks 

Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained   

Escalate potential service issues  

To follow all the processes and procedures of the project   

Provide cover for other Agents in their absence, either within the same team or across teams 

Liaise with Supervisors/ Mentors on specific projects where requested 

To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner 

To attend regular Team Meetings 

To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction 

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

Are native in French plus advanced English

Previous experience in a similar position and industry 

Basic sales skills, upselling and cross-selling 

Good disposition to work in a customer service environment 

Working knowledge of IT Platform, equipment, and applications: Windows/MS Office 

Personal abilities  

Very good communication, listening skills 

Customer care skills – ability to listen to and understand the customers’ needs  

Ability to work in a team 

Resistant to stress  

Logical approach to problem solving  

Ability to work on own initiative  

Ability to adapt to different situations and needs  

What’s in it for you

In this role, we offer benefits that help support your unique lifestyle:

- Full-time 39h/week, permanent contract: Monday to Friday from 9:00 – 18:00 

- Salary 23.000 euros gross/year + up to 3.000 euros gross/year in bonus 

- Barcelona office

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.